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Maintaining inventory and preventing run out is a significant priority for all service station operators in order to provide excellent customer service. UPT also pays strict adherence to all major oil companies’ protocols and regulations regarding terminal safety, driver safety and training, and loading & off-loading policies and procedures. UPT's trained driving staff is certified to operate in all major terminals and goes regularly for training to be up to date and comply with industry requirements.

National Major Oil Companies

  • Imperial Oil
  • Shell
  • Suncor/Petro Canada

Scope Of Operations

UPT currently delivers petroleum products, intermediates and ethanol in Ontario and Quebec. Much of the volume is petroleum products and the balance is composed of intermediate hydrocarbon materials and ethanol. Finished product deliveries are made to gasoline service stations, cardlocks, bulk plants and terminals, while intermediates and ethanol are delivered to terminal from processing plants or terminal. Pump out capability is also maintained in order to assist customers with tank transfers and pump outs as necessary. UPT has the capability to haul liquid petroleum products, aviation fuels (certain UPT drivers are jet certified), ethanol and intermediates. In order to do so, it maintains the appropriate driver certifications for these materials as specified in the CPPI drivers’ manual. As well, UPT drivers are certified to lift at all major petroleum company terminals in Ontario and Montreal, as well as Vopak in Hamilton. Licensing and certifications for petroleum products and ethanol hauling in the USA is also maintained and kept current.


Equipment

UPT maintains a fleet of twenty modern operating units consisting of Hutchinson trailers. The trailers have an average age of 10 years with half of them being less than 10 years if age. Power units are, on average, less than 3 years old and are typically replaced every two to three years.


Flexibility

In order to maintain flexibility to meet customers’ service requirements, the UPT dispatch department can be contacted daily either by phone (905-265-2344) or by email (This email address is being protected from spambots. You need JavaScript enabled to view it.) on a seven day per week, twenty-four hour per day basis. Should issues occur that require changes to scheduled deliveries, customers are requested to contact UPT as soon as possible so deliveries can be rescheduled appropriately in a timely manner. To ensure customer deliveries are made as scheduled, UPT maintains sufficient replacement units so that equipment or service issues will not affect their deliveries. UPT is also very flexible and will accommodate its customers’ needs with respect to time of load, delivery and size of load. In order to maintain a high level of service, UPT appreciates getting feedback from its customers by phone or email on a daily basis. Your feedback is important to UPT in order to improve its service to all of its customers. UPT is also willing to work with its customers in order to be as cost-effective as possible and meet customer requirements. Rates, delivery schedules and load sizes are negotiable in order to meet customer needs.


Management Information Systems

UPT maintains a highly automated electronic management system in order to service its customers quickly and efficiently. All statements and documents pertaining to fuel product deliveries and its suppliers are received and transferred electronically by electronic file transfers (EFTs). Site plans and tank strapping charts can also be received electronically so that no information is lost. In addition, all banking transactions are done electronically. The use of EFT allows UPT to be efficient and timely in order to meet customer needs.


Performance Monitoring

In order to maintain and improve performance, UPT follows up with all customers on a regular basis to gauge its performance and make sure everyone is looked after to the best of its abilities. To achieve this, operations including driver performance and product deliveries are carefully monitored and if issues do arise, they are corrected quickly and without prejudice. Performance monitoring data is reported monthly and is used as the basis for continuous improvement in order to improve delivery efficiency and reduce costs. All deficiencies reported by customers are dealt with immediately by thorough investigations, determinations of root cause and taking appropriate action.


Address

27 Roytec Rd. Unit 6C,
Woodbridge Ontario, L4L 8E3

Dispatch

1-416-900-2941
1-416-900-2942
1-416-900-2944
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Rates & Quotes

Please email Ela Thomas at
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Accounting inquiries

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For All Other Inquiries  1-866-727-0051

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