Scope Of Operations
UPT currently delivers petroleum products, intermediates and ethanol in Ontario and Quebec. Much of the volume is petroleum products and the balance is composed of intermediate hydrocarbon materials and ethanol. Finished product deliveries are made to gasoline service stations, cardlocks, bulk plants and terminals, while intermediates and ethanol are delivered to terminal from processing plants or terminal. Pump out capability is also maintained in order to assist customers with tank transfers and pump outs as necessary.
UPT has the capability to haul liquid petroleum products, aviation fuels (certain UPT drivers are jet certified), ethanol and intermediates. In order to do so, it maintains the appropriate driver certifications for these materials as specified in the CPPI drivers’ manual. As well, UPT drivers are certified to lift at all major petroleum company terminals in Ontario and Montreal, as well as Vopak in Hamilton.
Licensing and certifications for petroleum products and ethanol hauling in the USA is also maintained and kept current.
UPT maintains a fleet of twenty modern operating units consisting of Hutchinson trailers. The trailers have an average age of 10 years with half of them being less than 10 years if age. Power units are, on average, less than 3 years old and are typically replaced every two to three years.
In order to maintain flexibility to meet customers’ service requirements, the UPT dispatch department can be contacted daily either by phone (905-265-2344) or by email (firstname.lastname@example.org) on a seven day per week, twenty-four hour per day basis. Should issues occur that require changes to scheduled deliveries, customers are requested to contact UPT as soon as possible so deliveries can be rescheduled appropriately in a timely manner.
To ensure customer deliveries are made as scheduled, UPT maintains sufficient replacement units so that equipment or service issues will not affect their deliveries.
UPT is also very flexible and will accommodate its customers’ needs with respect to time of load, delivery and size of load.
In order to maintain a high level of service, UPT appreciates getting feedback from its customers by phone or email on a daily basis. Your feedback is important to UPT in order to improve its service to all of its customers.
UPT is also willing to work with its customers in order to be as cost-effective as possible and meet customer requirements. Rates, delivery schedules and load sizes are negotiable in order to meet customer needs.
Management Information Systems
UPT maintains a highly automated electronic management system in order to service its customers quickly and efficiently. All statements and documents pertaining to fuel product deliveries and its suppliers are received and transferred electronically by electronic file transfers (EFTs). Site plans and tank strapping charts can also be received electronically so that no information is lost. In addition, all banking transactions are done electronically. The use of EFT allows UPT to be efficient and timely in order to meet customer needs.
In order to maintain and improve performance, UPT follows up with all customers on a regular basis to gauge its performance and make sure everyone is looked after to the best of its abilities. To achieve this, operations including driver performance and product deliveries are carefully monitored and if issues do arise, they are corrected quickly and without prejudice. Performance monitoring data is reported monthly and is used as the basis for continuous improvement in order to improve delivery efficiency and reduce costs.
All deficiencies reported by customers are dealt with immediately by thorough investigations, determinations of root cause and taking appropriate action.